What to Do If You’re Not Happy with Your Estate Agent – Advice from Mundys
Selling your home is a major life decision - and if something doesn’t feel right with your chosen estate agent, it can be both frustrating and unsettling. Whether it is a lack of communication, disappointing marketing, or simply a gut feeling that things aren’t progressing as they should, you deserve better.
At Mundys, we often speak to sellers who feel let down or stuck with an agent that just is not delivering. If that sounds like you, here is what to consider:
1.Start with a Conversation
Sometimes, a simple chat can resolve the issue. Let your current agent know what you are unhappy with - whether it is a lack of updates, poor feedback, or marketing that doesn’t reflect your home properly. Clear communication can often get things back on track.
2. Offer Constructive Suggestions
Be clear about what you’d like to see improve. Maybe it’s better photography, more regular updates, or a different pricing strategy. Most agents want to do a good job — they just need to know where to focus their efforts.
3. Know Your Rights
Estate agents in the UK must be members of a redress scheme, such as The Property Ombudsman or the Property Redress Scheme. If you are getting nowhere with your complaints, you can escalate matters formally. You deserve a fair and professional service.
4. Check the Fine Print
Review your agency agreement. Look for details on termination notice periods and any tie-in clauses. You may need to give 28 days’ notice before switching agents — but once that’s complete, you’re free to explore new options.
5. Consider a Fresh Start with Mundys
If your current agent is not the right fit, Mundys is here to help. We will guide you through a smooth transition and ensure your property gets the attention, exposure, and results it deserves. From proactive communication to expert sales progression, we go the extra mile.
You should not have to settle for second best when it comes to selling your home. If things are not going the way you hoped, know that there is another way forward and Mundys is ready when you are.
Mundys – Your Property, Our Priority